Zip Code (Mailing Address)
Date of Birth (mm/dd/yyyy)
/ /
Card Number

Forgot User ID

If you have forgotten your User ID, please enter the primary cardholder's Mailing Address Zip Code,the primary cardholder's Date of Birth in mm/dd/yyyy format and your Card Number. Click the SUBMIT button and you will be taken to a screen where you will select the correct question and enter the security answer you entered during Account Creation. When you enter the correct answer your User ID will be emailed to you.

You must have a User ID and password to log into your account. After you have created your account, you can change your password at any time.

If you have forgotten your password and/or your User ID, please select the appropriate link from the Main Landing page, by clicking on the Tennessee EBT card icon on the left panel, to retrieve your password or User ID.

Please call 1-844-545-8405 if you are still having trouble accessing the Client-Cardholder Portal after trying to use the Forgotten User ID function.

   Reset Password  Reset Password

   Create User Account  Create User Account
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